Factory2Consumer

Privacy Policy

Last Updated  ·  April 25, 2026

01 Introduction

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service, and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

02 Interpretation & Definitions

Words with capitalised initial letters carry specific meanings defined below. These meanings apply equally in singular and plural form.

Account
A unique account created for You to access our Service or parts of our Service.
Affiliate
An entity that controls, is controlled by, or is under common control with a party (≥50% ownership).
Application
Factory2Consumer — the software program provided by the Company.
Company / We / Us
Factory2Consumer, Dhanbad, Jharkhand, 828106.
Country
Jharkhand, India.
Device
Any device — computer, cell phone, or digital tablet — that can access the Service.
Personal Data
Any information that relates to an identified or identifiable individual. Also referred to as "Personal Information".
Service
Refers to the Application.
Service Provider
Any natural or legal person who processes data on behalf of the Company — third-party companies or individuals employed to facilitate or analyse the Service.
Usage Data
Data collected automatically, either generated by use of the Service or from the Service infrastructure (e.g., duration of a page visit).
You
The individual accessing the Service, or the legal entity on whose behalf such individual acts.

03 Collecting Your Personal Data

Personal Data

While using Our Service, We may ask You to provide certain personally identifiable information, including but not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data is collected automatically when using the Service. It may include Your device's IP address, browser type and version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data.

When You access the Service via a mobile device, We may additionally collect device type, mobile device unique ID, mobile operating system, mobile browser type, and other diagnostic data.

Information Collected via the Application

With Your prior permission, the Application may collect:

  • Information regarding your location

This information is used to provide and customise features of the Service. You can enable or disable access at any time through Your Device settings.

04 How We Use Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our ServiceIncluding monitoring usage of the Service.
To manage Your AccountTo manage Your registration as a user and give You access to functionalities available to registered users.
For the performance of a contractDevelopment, compliance, and undertaking of the purchase contract for products or services You have purchased through the Service.
To contact YouVia email, telephone, SMS, or push notifications regarding updates, informative communications, or security updates.
To provide offers and newsNews, special offers, and general information about goods, services, and events similar to those You have already purchased or inquired about (unless You have opted out).
To manage Your requestsTo attend and manage Your requests to Us.
For business transfersTo evaluate or conduct a merger, divestiture, restructuring, dissolution, or other sale or transfer of Our assets.
For other purposesData analysis, identifying usage trends, determining the effectiveness of promotional campaigns, and improving Our Service, products, and your experience.

05 Sharing Your Personal Data

We may share Your Personal Data in the following situations:

  • With Service Providers — to monitor and analyse the use of our Service and to contact You.
  • For business transfers — in connection with any merger, sale of Company assets, financing, or acquisition.
  • With Affiliates — who are required to honour this Privacy Policy.
  • With business partners — to offer You certain products, services, or promotions.
  • With other users — if Our Service offers public areas, information shared there may be viewed by all users.
  • With Your consent — for any other purpose with Your explicit consent.

06 Retention of Your Personal Data

We retain Your Personal Data only for as long as necessary. The retention periods below are maximum periods — We may delete or anonymize data sooner when it is no longer needed.

Category Data Type Period
Account Information User Accounts Account duration + 24 months
Customer Support Data Support tickets & correspondence Up to 24 months
Chat transcripts Up to 24 months
Usage Data Application usage statistics Up to 24 months
Server logs (IP, access times) Up to 24 months

We may retain Personal Data beyond the above periods for: legal obligations, defending legal claims, Your explicit request, or technical limitations (e.g., encrypted backups under routine deletion schedules).

Deletion & Anonymization Procedures

  • Deletion — Personal Data is removed from Our systems and no longer actively processed.
  • Backup retention — Residual copies may remain in encrypted backups for a limited period and are not restored except for security, disaster recovery, or legal compliance.
  • Anonymization — Personal Data may be converted into anonymous statistical data that cannot be linked back to You. Such anonymized data may be retained indefinitely for research and analytics.

07 Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and wherever the parties involved in processing are located. This means Your information may be transferred to — and maintained on — computers outside Your jurisdiction where data protection laws may differ.

Where required by applicable law, We ensure that international transfers of Your Personal Data are subject to appropriate safeguards. No transfer will take place unless there are adequate security controls in place.

08 Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data We have collected about You.

You may update, amend, or delete Your information at any time by signing in to Your Account and visiting the account settings section. You may also contact Us to request access to, correct, or delete any Personal Data You have provided.

Please note that We may need to retain certain information when We have a legal obligation or lawful basis to do so.

09 Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

10 Security of Your Personal Data

The security of Your Personal Data is important to Us. While We strive to use commercially reasonable means to protect Your Personal Data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee its absolute security.

11 Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13.

If You are a parent or guardian and become aware that Your child has provided Us with Personal Data, please contact Us immediately. We will take steps to remove that information from Our servers.

Where We rely on consent as a legal basis for processing and Your country requires parental consent, We may require Your parent's consent before collecting and using that information.

13 Changes to This Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page, and via email and/or a prominent notice on Our Service prior to the change becoming effective.

We will update the "Last updated" date at the top of this Policy. You are advised to review this Privacy Policy periodically. Changes are effective when they are posted on this page.

14 Contact Us

If you have any questions about this Privacy Policy, reach out to us:

Factory2Consumer

7481890555
privacy@factory2consumer.com
Factory2Consumer, Dhanbad, Jharkhand, 828106, India